Case Study

Even small businesses are vulnerable to impersonation attacks.

Mediaweb Img | Sendmarc | Dmarc Protection And Security

South African
Journalism Hub



SMEs at high risk of cyber threats

Small and medium sized enterprises (SMEs) are at greater risk of cyber threats than they realize. Shockingly, only 36% of SMEs prioritize cyber risk, despite the fact that cyber-criminals are using increasingly sophisticated impersonation fraud techniques to exploit their staff.

Impersonation fraud targets the employees of a business, using social engineering to trick them into breaking standard security policies and granting access to sensitive data or funds. In fact, research shows that a staggering 79% of SMEs state that ransomware was released as a result of a social engineering attack. Once a business is compromised, cyber-criminals can carry out further breaches, such as spreading viruses or accessing personal data. It’s crucial for SMEs to understand the severity of cyber threats and take action to protect their businesses.

The clients challenge

MediaWeb Group is an integrated marketing and digital storytelling agency that provides services to IronTree, a Sendmarc partner. Over the last two years, they’ve developed a comprehensive understanding of IronTree’s suite of solutions. MediaWeb Group has both online and offline backups and exercises several cybersecurity measures and solutions. However, email impersonation was something they hadn’t considered as a pressing issue simply because they felt it was unlikely given their size – why would anyone impersonate a boutique marketing agency?


MediaWeb explains “One of the challenges that we repeatedly share with our customers is that “you never think it will happen to you.” In MediaWeb’s case, this was entirely true. “While we have a number of cybersecurity and backup measures in place, and despite the fact that within your daily email inbox, you see email impersonation efforts, you never feel that you are going to get spoofed right under your nose,”


“We helped to market IronTree’s 2022 national roadshow and attended the events to shoot case study videos to tell their story. When attending a session where Sendmarc explained the benefits and technical prowess of their email impersonation protection software, we were impressed but didn’t act,” they added.


“That was until the cyber criminals came knocking and were impersonating our email. The first thing we did was call IronTree as their SecureIT suite offers, amongst others, Sendmarc. With intelligent technology, as well as simple management reports to entirely prevent email impersonation (or spoofing attacks), the same offering is available to organizations of all sizes. The response from IronTree and Sendmarc was literally immediate. We often share this about them, this time we saw it first-hand.” What happened next?


“IronTree and Sendmarc immediately set up a Teams call, clearly explained how the solution works and started the onboarding process. They took us through the stages we would work through, how we were going to be protected, and the timeline. They explained the costs from initiation to execution, the security of our accounts, and successfully moved us to a safe and secure position being a five out of five Sendmarc score ( Throughout this process, we had constant communication from the team at IronTree and Sendmarc, until we were fully protected.”

MediaWeb Requirements


Protect the identity of MediaWeb and their staff by preventing scammers from exploiting their brand and employees’ names for unlawful purposes.


Guarantee that all recipients of emails from MediaWeb email addresses, including clients, partners, employees, and suppliers, can have complete assurance that the emails are legitimate.


Maintain the utmost level of email safety and security continuously to uphold trust in our brand.

Technical Solution

DMARC was implemented and the client is now fully compliant and protected.

What the client had to say:

“Two things we can commend about this process. One is the level of collaboration and teamwork from IronTree and Sendmarc; to solve a client’s dreadful concern. And two, IronTree constantly engaged with us, to make sure that all the actions were complete, and our objective was achieved – in our case, the safety of our company and our clients.


We are a boutique agency, but I shudder to think of the stress this could cause for brands much bigger than us.

The peace of mind we get from having DMARC protection is unquantifiable. Just knowing that MediaWeb Group is now using world-class technology and service providers to manage the ongoing risk. What we’ve learned is that every company needs to stay ahead of the risk because it never stops evolving. You have very little idea of all the attempts that are being made daily. I must admit that we have seen first-hand how you can ignore the dangers until they come knocking.”



Results achieved with Sendmarc solutions


Latest case studies

Image Left | Sendmarc | Dmarc Protection And Security
How the Cancer Council Queensland protected employees, volunteers, and supporters against cyberthreats
Case Study Card Group Thumb Two@3X E1659435176125 | Sendmarc | Dmarc Protection And Security
Trusted law firms have trusted communication. Email that is the real thing.
King Price Insurane Featured Image | Sendmarc | Dmarc Protection And Security
Creating trust by protecting their business, customers, and employees. Trusted customer service through trust in communication.