FreshSales DKIM Setup 

DKIM (DomainKeys Identified Mail) is an email authentication method that uses cryptographic signatures to verify that an email was sent by your domain and was not altered in transit. It enhances deliverability and protects against spoofing. 

This guide covers the steps required to configure DKIM for FreshSales, a CRM platform built to streamline your sales and marketing processes. 

How to Configure DKIM in FreshSales

In your FreshSales Interface:

  1. Go to Admin Settings > Domain Verification > Click the Add domain button.
  2. In the ADD DOMAIN box that appears, type in the name of your domain, and click Add.
  3. In the Domain list section where your newly created domain appears, click the View DNS record button.
  4. The CNAME records along with their host name and value appear.
  5. Go to your domain registrar’s website. You can find your DNS provider using a Whois service. If you’re using Sendmarc for DKIM Managment, you can add the keys there.
  6. Login to the domain control panel.
  7. Open your DNS configuration settings.
  8. Find the page for updating your domain’s DNS records. You can find it under DNS Records, DNS Zone File, Advanced DNS, or something similar. Note: If you’re using Sendmarc for DKIM Managment, only add the DKIM keys (those that have ‘_domainkey’ in the Host Name). Add all other keys to your public DNS.
Type Host Name Value
CNAME iucne._domainkey.acme.com wl615696s1.domainkey.myfreshworks.com
CNAME iqlas._domainkey.acme.com wl615696s2.domainkey.myfreshworks.com
CNAME 2s3._domainkey.acme.com wl615696s3.domainkey.myfreshworks.com
CNAME 2s4._domainkey.acme.com wl615696s4.domainkey.myfreshworks.com
CNAME fwdkim2.acme.com spfmx2.domainkey.myfreshworks.com
CNAME 17406597.acme.com trsg.myfreshworks.com
CNAME fmtrack1.acme.com trsg.myfreshworks.com
CNAME fmtrack.acme.com tr.myfreshworks.com
CNAME fslink.acme.com fslink.myfreshworks.com

How to update your DKIM settings using Sendmarc

To update your DKIM record through Sendmarc, please refer to the Sendmarc DKIM Setup Documentation.

FreshSales’s Documentation

FreshSales’s official DKIM configuration guide can be found here.

Looking for SPF Settings?

Find out how to configure your FreshSales SPF settings here.