Spiceworks SPF Setup

SPF (Sender Policy Framework) is an email authentication protocol that prevents unauthorized senders from sending emails on behalf of your domain. By validating the sending servers, SPF helps protect against spoofing and phishing.

This guide explains how to configure SPF for Spiceworks, a help desk and IT management platform that sends email notifications through third-party services like SendGrid.

Spiceworks SPF Requirements

You’ll need to configure your email domain’s SPF records to ensure that Cloud Help Desk notifications from Spiceworks aren’t flagged as spam.

Because Spiceworks uses SendGrid to relay its outbound email, you’ll need to include the following directive in your SPF record:

v=spf1 include:sendgrid.net ~all

Note: If you’re already using Sendmarc for SPF management, simply copy ‘include:sendgrid.net’ and follow the steps here.

To authorize Spiceworks to send emails on your domain’s behalf:

  1. Log in to your domain’s DNS dashboard.
  2. Go to the page where you can update the DNS settings on that domain.
  3. Check if a TXT record starting with v=spf1 already exists.
    • If it exists, modify the existing record to include SendGrid (details in the table below).
    • If not, create a new TXT record.

Example of an updated SPF record:

HostTypeValue
@ or blankTXTv=spf1 include:another.net include:sendgrid.net ~all

Example of a new SPF record:

HostTypeValue
@ or blankTXTv=spf1 include:sendgrid.net ~all
  1. Save your changes in the DNS control panel.

Allow up to 48 hours for DNS propagation, depending on your DNS host.

How to update your SPF settings using Sendmarc

For detailed instructions on how to update your SPF record through Sendmarc, refer to the Sendmarc SPF Setup Documentation. 

Spicework’s Documentation

Refer to Spicework’s official documentation for SPF setup here.

Looking for DKIM Settings?

Find out how to configure your Spiceworks DKIM settings here.